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Jacksonville International Airport |
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| Ambassador Program |
The Jacksonville International Airport (JAX) Ambassador Program plays an
integral part in fulfilling the mission of the Jacksonville Aviation Authority to become
"The Best Airport System in the World."
The Ambassador Program was founded in 1998 to assist travelers in locating such things as
arrival and departure gates, telephones, baggage claim, and ticketing areas. Ambassadors provide
assistance in a friendly, timely, and courteous manner that promotes a more enjoyable experience
for all of our airport passengers. Ambassadors also provide valuable customer feedback concerning
areas for improvement of our Jacksonville International Airport (JAX) facilities and services through
submission of daily activity logs.
Today our Ambassadors number well over twenty members and provide over 225 hours of
volunteer service each month. Most of our Ambassadors are retirees who volunteer
to give back to the community, engage in regular exercise, and partake in fellowship
and fun with our travelers. Each semester several Jacksonville University students also
serve as Ambassadors because they can fulfill up to 30 hours of the University's community
service requirement for graduation by volunteering at Jacksonville International Airport (JAX).
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Becoming An Ambassador
The qualifications necessary to become an Ambassador are a friendly personality,
ability to volunteer a minimum of four hours each week for at least six months,
attendance of an orientation session concerning the program, and a willingness to learn about
Jacksonville International Airport (JAX) and the services available to travelers. In appreciation of
their efforts, Ambassadors receive a free meal voucher good at various airport restaurants whenever
their shift lasts four or more hours per day. They also receive free parking at any time at
Jacksonville International Airport (JAX). However, the greatest reward that our Ambassadors consistently
report receiving is the gratitude of the passengers they serve each day.
If you have an interest in helping others and would like to be of service to Jacksonville's airport
community, please contact Yvonne Pooler, Customer Service Coordinator, at the Jacksonville Aviation
Authority at (904) 741-2006. You can also reach her by e-mail at ypooler@jaa.aero or by regular mail at:
Yvonne Pooler, Customer Service Coordinator
Jacksonville Aviation Authority
P.O. Box 18018
Jacksonville, FL 32229
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